Aigade respects your privacy and is committed to protecting the information you provide while using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, platform, and AI-powered voice services.

1. Information We Collect

Account Information: name, business name, email, phone number, billing information, login credentials.
Communication Data: call recordings, call transcripts, voice inputs, SMS content, caller phone numbers, call metadata.
Usage Data: login activity, configuration settings, interaction logs, feature usage.
Technical Data: IP address, browser type, device type, operating system, access times.

2. Call Recording and AI Processing

Calls handled by the platform may be recorded, transcribed, and analyzed to provide AI responses, improve system performance, enable analytics, and support troubleshooting. AI-generated responses may not always be accurate. Customers are responsible for informing callers when call recording is required by applicable law.

3. How We Use Information

We use collected information to: provide and operate the Services, process payments and manage subscriptions, enable AI call handling, respond to support requests, improve functionality, detect fraud, and comply with legal obligations.

4. Cookies and Analytics

Our website may use cookies to improve user experience, analyze usage, maintain login sessions, and enhance security. Users may adjust browser settings to refuse cookies.

5. Sharing of Information

We do not sell personal information. We may share information with trusted service providers for cloud hosting, telephony, AI processing, payment processing, and customer support. These providers are contractually obligated to use information only for service-related purposes.

6. Data Retention

We retain information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes. Unless a customer configures a different period or applicable law requires otherwise, call recordings and transcripts are retained for operational purposes and are deleted within 30 days of account termination. Customers may delete their recordings and transcripts at any time.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. No system can guarantee absolute security.

8. International Data Transfers

Information may be processed in the United States or other jurisdictions. By using the Services, you consent to such transfers.

9. Children's Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect information from children.

10. Prohibited Data

The Services are not designed for processing protected health information (PHI). Customers agree not to submit medical or healthcare data through the platform.

11. Customer Responsibilities

Customers are responsible for ensuring their use complies with applicable privacy laws, including call recording and communications laws.

11A. Role of Aigade (Controller and Processor)

For call recordings, transcripts, and related communications data generated through a customer account, the customer (for example, the franchise owner or operator) is the data controller or business, and Aigade acts as a service provider and processor on the customer's behalf. If you are an employee or contact of an Aigade customer and have questions about, or wish to access or delete, recordings of your calls, please direct your request to that customer. Aigade will reasonably assist customers in responding to such requests.

11B. Your Privacy Rights (California and Others)

Depending on where you live, you may have the right to know what personal information we hold, to access or correct it, to request deletion, and to not be discriminated against for exercising these rights. Under the California Consumer Privacy Act (CCPA/CPRA), we do not sell or share personal information for cross-context behavioral advertising. Mobile opt-in and text-messaging consent are never shared with or sold to third parties for their own marketing. We do not create voiceprints and do not use call recordings for biometric identification. To make a request, email [email protected]; we will respond within the timeframe required by applicable law.

12. Changes to this Privacy Policy

We may update this policy from time to time. Updated versions will be posted with a revised effective date. Continued use constitutes acceptance.

13. Contact

For privacy questions: [email protected] | Aigade Consulting

AIGADE PRIVACY POLICY